Privacy

This notice covers the Wentzel.ai support portal — the knowledge base, ticket filing, and ticket-status pages on this site. It describes what we collect when you use those pages and the choices you have over optional cookies.

What we collect here

We collect only what a request needs. When you file or look up a ticket you provide the contact details and description you type into the form; we use them to triage and respond to your request. Knowledge-base search terms are processed to return results. Like most websites, our edge keeps short-lived operational logs (including a truncated network address) to keep the service available and to prevent abuse.

AI

We do not use the personal data you submit here to train AI models.

Cookies & consent

This portal sets only strictly-necessary cookies required for the site to function. It loads no third-party analytics, advertising, or social trackers, and no chat or helpdesk widget. We still surface a consent control on every page, so that if any optional cookie is ever introduced it stays behind your choice.

Your consent experience depends on where you are, determined from the country your network connection resolves to at our edge:

• EU/EEA, the UK, and Switzerland (opt-in): a banner blocks any non-essential cookie or script until you accept. Nothing optional loads beforehand.
• Everywhere else (opt-out): you receive notice and can opt out of any optional cookie at any time using the “Cookie settings” link in the footer.

We honor the Global Privacy Control (GPC) signal: if your browser sends it, optional cookies are treated as opted-out without any further action from you.

You can review or change your choice at any time via the Cookie settings link in the footer of every page.

Contact

For a privacy question or a data request, reach us at privacy@wentzel.ai. The organization-wide privacy notice lives at wentzel.ai/privacy.